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Friday 22 November 2019
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Here’s Why Online Directories Are Important For Customers And Businesses

Here’s Why Online Directories Are Important For Customers And Businesses

As a contemporary customer, you probably use endless products and services. Regardless of the quality of such services, we do need assistance from the brand in particular. For example, if you are somewhere in Asia and have a RBS card that’s frozen for no apparent reason, you must find a way to contact the RBS customer service at the earliest. Sadly, finding customer care numbers on public domain is not easy. Most of the information on the web is not organized, and it may take hours before you can actually reach a customer support member of the concerned company. In this post, we will talk about online directories and how these directories are helping customers and businesses alike.

Great benefits of online directory

As the name suggests, online directories give direct access to customer care numbers. The leading portals are extremely useful and handy, especially for customers. It is rather impossible to keep a tab of all brand numbers we need. A person might be using ten different credit cards or shopping sites at the same time. Online directories help in getting access to required numbers as and when needed. Some of the sites also allow customers to call these numbers directly, for a minimal extra charge per minute. As for the brands, these sites make sense, because serving and attending to customers gets easier and simplified.

How to choose a directory?

Well, first things first, you need a website that caters to your country and region. The concerned customer-care directory should be effective, both in terms of design and interface. Navigating and finding numbers shouldn’t be a complicated task. Some portals do have a mobile app, which is an added benefit, given that you don’t need to check the website every time needed. It is always possible to call a customer care number directly by dialing on your phone, but some sites have eased the process by adding a direct calling option. However, do check the costs, because calls to such numbers can be long, and you don’t want to spend a fortune on every call.

It is also wise to choose a website/directory that has its own customer care. You may not find a number that you need, and it’s easy to contact their support for further assistance. Lastly, do keep a tab on the frequency of updates. Online directories are supposed to keep updated contacts at all times.